Ooredoo Maldives Partners with Hajj Corporation to Transform Customer Service Operations

Ooredoo Maldives has successfully deployed its cutting-edge Contact Center Solution for Maldives Hajj Corporation.

This collaboration marks a significant step in modernizing customer service operations, ensuring seamless communication and exceptional service for pilgrims.

The advanced contact center features include call queuing, skill-based routing, real-time monitoring, and call recording, enabling Hajj Corporation to efficiently handle customer inquiries while maintaining superior service standards, Ooredoo said.

According to Oooredoo, the cloud-hosted architecture guarantees enterprise-grade security, maximum uptime, and centralized management.

Designed with scalability in mind, the system is also ready for future integration with CRM platforms, enhancing customer experience and operational efficiency, it said.

Ooredoo Maldives’ Managing Director & Chief Executive Officer, Khalid Hassan M A Al Hamadi described the deployment as an honour to support the Hajj Corporation in its mission to serve pilgrims with excellence.

“This is a unique solution which will help in strengthening the social fabric by providing reliable one call dial service for all the queries of the pilgrims to be responded in an agile way,” Rajesh Mehta, Chief Business Officer, Ooredoo Maldives said.

Mohamed Shakee, Managing Director of Maldives Hajj Corporation said the
deployment of this tailored contact center solution marks a significant milestone in efforts to provide seamless, efficient, and swift services to pilgrims.

“Together with Ooredoo, we aim to ensure that our services continue to strengthen the social and spiritual fabric of our society,” Shakeel said.

Ooredoo noted that this deployment underscores its role as a trusted partner in enabling businesses to harness technology for growth and efficiency, ensuring they remain ready for the future.